1: Do you offer gift wrapping?
Yes! Every gift purchase includes complimentary luxury wrapping with 12 design options. Add a handwritten note during checkout (up to 200 characters).
2.How do I choose the right pillow?
Use our Pillow Finder Quiz or follow this guide:
Side sleepers: Firm support (memory foam/high-loft)
Back sleepers: Medium support (latex blend)
Stomach sleepers: Soft & flat (down alternative)
3. Are ornaments personalized upon purchase?
Yes! Select "Add Personalization" and enter text (max 15 characters). We’ll hand-paint or engrave it as shown in previews.
4. What is your policy regarding returns??
We accept returns within 30 days of purchase for items in their original condition. Custom or personalized items are not eligible for return. Please visit our Return Policy page for more details.
5. How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected. Typically, orders are processed within 3-5 business days and shipped via DHL,UPS . You will receive a tracking number once your order has been dispatched.
6. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping fees and delivery times vary based on the destination. Please check our Shipping Information page for more details.
7. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the DHL,UPS website.
8. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express).
9. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, but please note that orders that have already been processed cannot be modified or canceled.
